Customer Support Executive IVR

Full-time Customer service / support

Job Title: Customer Support Executive – IVR Job Summary We are seeking a dedicated and professional Customer Support Executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and maintaining a positive brand image. This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment. Key Responsibilities 1. Customer Interaction Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly. Make outbound calls to follow up on customer queries, feedback, or pending issues. 2. Issue Resolution Provide accurate information about products, services, and company policies. Troubleshoot customer issues and offer appropriate solutions, escalating complex cases when necessary. 3. Documentation Record detailed notes of customer interactions in the CRM or ticketing system. Ensure al...