Customer Support Executive - International Voice Process

fullTime Information and Record Clerks

Job Summary

We are seeking an enthusiastic and customer-focused candidates for our International Voice Process. The ideal candidate will handle outbound/inbound calls, communicate effectively with overseas customers, provide product/service information, resolve queries, and ensure a high level of customer satisfaction.

Key Responsibilities

• Make outbound calls to international customers to promote products/services or gather information as required.
• Handle inbound queries from overseas clients with professionalism and accuracy.
• Maintain strong product/service knowledge to provide correct information.
• Understand customer needs and offer appropriate solutions.
• Document customer interactions and update CRM systems consistently.
• Follow communication scripts and adhere to process requirements.
• Achieve daily/weekly/monthly targets for calls, conversions, or sales.<...