Customer Support Executive (Call Center)

Full-time Other-General

Customer Support Executive (Call Center)

Employment Type: Contract

Monthly Salary: Up to $3,000+ VB

Job Descriptions:

• Answer incoming calls and document all call information into the IT system according to standard operating procedures. Follow up on customer calls where necessary.
• Manage and prioritize call center queues effectively.
• Evaluate and work on customer requests from calls, chats and emails in a timely manner.
• Assign customer request to appropriate subject matter experts if needed. Identify and escalates issues to call center manager if necessary.
• Provides prompt support to aircraft on ground.
• Attend to quotations and Purchase Orders.
• Coordinate with relevant stakeholders for parts orders or tooling request.
• Other duties as assigned.

Period:

• Contract / Perm

Location:

• S...