Customer Support Executive

Full-time Other-General

We are seeking an empathetic, proactive, and detail-oriented Customer Support Executive to join our growing team. You will be the first point of contact for our customers, responsible for understanding their needs, resolving inquiries, and ensuring an outstanding service experience. Key Responsibilities Inbound & Outbound Communication: Respond promptly to customer queries and complaints via phone, email, and live chat within defined Service Level Agreement (SLA) timeframes. Issue Resolution: Troubleshoot product or service issues, identify root causes, and provide clear, practical step-by-step solutions. (1) Customer Data Management: Accurately log interactions, process orders, and maintain detailed customer records using CRM and ticketing software. (1, 2) Escalation & Collaboration: Escalate complex or unresolved technical issues to the appropriate internal departments (e.g., tech, billing, logistics) and keep customers updated. Feedback Collection: Follow up with customers to ensure...