Customer Support Engineer (Technical Support – SaaS | Remote)

Full-time IT & Technology

About The Role

We’re looking for a highly skilled Customer Support Engineer to support a fast-growing SaaS platform. This is a high-volume, high-expectation role where you’ll handle complex technical issues, support onboarding, and help customers maximize product value.

If you enjoy problem-solving, deep technical work, and turning support interactions into customer wins — this role is for you.

What You’ll Do

• Provide technical support via live chat and Slack
• Diagnose and resolve complex issues systematically
• Assist with platform implementation and onboarding
• Create and maintain knowledge base articles
• Escalate bugs and feature requests to engineering
• Identify at-risk accounts and opportunities for growth
• Document recurring issues and contribute to playbooks
• Collaborate with global teams for 24/7 coverage

What We’re Looking For

• 2+ years of technical suppo...