Location
alton, on, Canada
Posted
July 04, 2026
Job Description
Join OpenText as a Customer Support Engineer focusing on TeamSite, acting as a key liaison for client support incidents. Enhance customer satisfaction through expert troubleshooting and relationship management.
In this vital role, you’ll develop a comprehensive understanding of your clients’ environments and deliver tailored technical support. Your strong communication and problem-solving skills will help create strategic partnerships, ensuring customers maximize their software investments.
Key Responsibilities:
• Manage full life cycle of support incidents for customers
• Assess and optimize client operational profiles
• Provide technical mentorship and supportability evaluations
• Recommend best practices for risk mitigation
• Develop custom offerings to meet unique customer needs
Requirements:
• Bachelor’s or associate degree in a relevant technical field
• Minimum of 3 years in a customer support envir...
In this vital role, you’ll develop a comprehensive understanding of your clients’ environments and deliver tailored technical support. Your strong communication and problem-solving skills will help create strategic partnerships, ensuring customers maximize their software investments.
Key Responsibilities:
• Manage full life cycle of support incidents for customers
• Assess and optimize client operational profiles
• Provide technical mentorship and supportability evaluations
• Recommend best practices for risk mitigation
• Develop custom offerings to meet unique customer needs
Requirements:
• Bachelor’s or associate degree in a relevant technical field
• Minimum of 3 years in a customer support envir...