Location
región centro, jalisco, Mexico
Posted
June 02, 2026
Job Description
We’re looking for a Customer Support Engineer (IAM / EAM) with strong experience in Identity & Access Management (IAM) to join a fast-growing Healthcare IT Security environment.
If you enjoy solving complex authentication issues, working with enterprise systems, and making a real impact in critical environments—this role is for you.
What You’ll Be Doing
You’ll be at the heart of customer success, supporting enterprise clients across the full product lifecycle:
- Diagnose and resolve complex authentication & access issues (SSO, MFA, directory integrations)
- Troubleshoot in networked and virtualized environments
- Analyze logs, isolate root causes, and reproduce customer scenarios
- Work closely with customers, partners, and engineering teams
- Support critical incidents in a 24/7 rotation model
- Escalate product bugs and reliability issues to engine...