Customer Support Engineer for Engine Maintenance
Harvard Group International
Full-time
Other-General
Location
québec, qc, Canada
Posted
June 19, 2026
Job Description
Join a critical role in managing engine maintenance communication as a Customer Support Engineer. Collaborate with teams globally to ensure timely updates and clear status for customers.
This position focuses on supporting engine maintenance activities within a global MRO network. The Customer Support Engineer acts as the central coordinator between Technical Product Managers, shop teams, and customers. By maintaining visibility on engine status and effectively communicating technical updates, you will bridge the gap between engineering and customer interaction.
Key Responsibilities: • Track engine progress through shop visits • Monitor maintenance events across the MRO network • Maintain awareness of multiple engines in different facilities • Gather updates from teams and align on engine status • Act as the primary contact for customer inquiries
Requirements: • Experience with aircraft engines in relevant environments • Comfortable reviewing and interpreting...
This position focuses on supporting engine maintenance activities within a global MRO network. The Customer Support Engineer acts as the central coordinator between Technical Product Managers, shop teams, and customers. By maintaining visibility on engine status and effectively communicating technical updates, you will bridge the gap between engineering and customer interaction.
Key Responsibilities: • Track engine progress through shop visits • Monitor maintenance events across the MRO network • Maintain awareness of multiple engines in different facilities • Gather updates from teams and align on engine status • Act as the primary contact for customer inquiries
Requirements: • Experience with aircraft engines in relevant environments • Comfortable reviewing and interpreting...