Customer Support Engineer

Palo Alto Networks

Full-time Customer Service
Apply Now
Location
barcelona, kingdom of spain, Spain
Posted
June 19, 2026

Job Description

Job Information
Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.
Location: Barcelona, Barcelona, ESP, Spain
Client / Employer: Xerox
Job reference: 5ead3ccf592cc54eb82a0c0b724be92f
Posted:
Job Summary
Customer Support Engineer providing front‑line technical support for CyberArk’s worldwide enterprise customers and partners, resolving technical problems through web, phone, and email, and driving long‑term success of the customers and the company.
Responsibilities
Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting.
Document all technical inquiries.
Develop and review content for knowledge sharing for internal purposes and customer‑facing platforms.
Work directly with othe...