Customer Support Associate

Full-time Other-General

We are seeking a dedicated and knowledgeable customer service representative to join our team and provide exceptional customer service and support regarding employee benefits, pension plans, and payroll inquiries, and other benefit and time off related inquiries. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a solid understanding of benefits administration and payroll processes. This role involves addressing customer queries, resolving concerns, and assisting employees with accurate information to ensure their overall satisfaction.

Responsibilities:

• Customer Support: Serve as the first point of contact for employees' inquiries related to benefits, pension plans, and payroll matters, health insurance, or supplemental insurance plans as needed through inbound calls.
• Issue Resolution: Identify and troubleshoot employees' concerns and issues, providing efficient solutions or ...