Customer Support Associate

Full-time Information and Record Clerks

About GRIPIT

At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.

With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Key Responsibilities

• Handle customer queries via phone, email, chat, or other communication channels
• Provide prompt, accurate, and professional resolutions to customer concerns
• Update and maintain customer records, interactions, and case details in the CRM system
• Track customer requests and ensure timely follow-ups until resolution
• Coordinate with internal teams to reso...