Job Description
Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome
We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this opportunity is for you!
📌 Job Role: Tier 2 Customer Support Associate (BPO)
📍 Work Mode: Work from Office / Hybrid (as per business requirement)
🕒 Shift: US Shift (Night Shift)
📅 Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)
🔹 Key Responsibilities
✔ Handle customer queries through calls, emails, and chats
✔ Provide Tier 2 support and resolve customer concerns effectively
✔ Assist candidates with recruitment-related queries (fresh applicants & rehires)
✔ Guide users on self-service portals and navigation
✔ Follow escalation procedures for unresolved...