Job Description
Our client, a renowned Japanese restaurant. They are currently looking for a Customer Support Assistant Manager to join their organization.
The Customer Support Assistant Manager will oversee daily customer support operations, manage customer enquiries and complaints, establish service standards and internal workflows, and work closely with internal stakeholders to continuously improve the customer experience.
The role will also participate in the implementation and optimisation of the company's CRM system, helping to streamline customer support processes, improve reporting capabilities, and enhance operational efficiency. As the customer support function expands, this position will play an important role in developing the team, improving service quality, and driving customer satisfaction.
Responsibilities- Customer Support Operations
- Manage day-to-day customer enquiries received via email and social media platforms.
- Ensure cu...