Location
Albany, NY, United States
Posted
July 04, 2026
Job Description
United States
Suitability/Public Trust
Fully remote
Information Technology
**Overview**
GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing high-quality support for users accessing modern data platforms. The ideal candidate will deliver exceptional customer service, facilitate provisioning workflows, triage issues efficiently, and help fast‑track users with existing NDS privileges. This position will be fully remote located within the United States.
**Responsibilities**
+ Serve as the primary “front door” for VA Data Modernization customer support, ensuring a smooth and responsive user experience.
+ Manage ticket intake, triage, classification, and routing to appropriate technical teams.
+ Support rapid onboarding by guiding users through the new self-service intake p...
Suitability/Public Trust
Fully remote
Information Technology
**Overview**
GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing high-quality support for users accessing modern data platforms. The ideal candidate will deliver exceptional customer service, facilitate provisioning workflows, triage issues efficiently, and help fast‑track users with existing NDS privileges. This position will be fully remote located within the United States.
**Responsibilities**
+ Serve as the primary “front door” for VA Data Modernization customer support, ensuring a smooth and responsive user experience.
+ Manage ticket intake, triage, classification, and routing to appropriate technical teams.
+ Support rapid onboarding by guiding users through the new self-service intake p...