Customer Support & Operations Coordinator

Full-time Information and Record Clerks

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

• Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.


• Provide operational support to internal teams and regional business units.


• Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.


• Ensure accurate management of customer data and documentation within internal systems.


• Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.


• Collaborate with multiple departments to ensure seamless communication a...