Location
puebla, mexico, Mexico
Posted
July 05, 2026
Job Description
Job Title: Customer Support Agent (French)
Position Overview
:Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent
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Job responsibilities that are specificto the positio
- n:Maintains daily communication with the team and hits productivity standard
- s.Receive incoming customer calls, emails, and create tickets for Request
- s.Responds to High and Critical priority tickets/projects according to standard operating procedure
- s.Serve as initial responder within the hosted environment in the notification, identifying, an documenting the informatio
- n.Assists the managerwith daily operation of the Customer Support Center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition...