Customer Support Agent

Full-time AGG

We are looking for a dedicated and customer-focused Customer Support Agent to join our crypto exchange team in Dubai. You will be the first point of contact for users ensuring a seamless experience by resolving inquiries efficiently and maintaining high service standards.

Position: Customer Support Agent (Crypto Exchange)
Location: Dubai (On-site)
Key Responsibilities:

• Provide timely and professional support to users via live chat email and ticketing systems.
• Assist customers with account issues deposits/withdrawals KYC verification and trading-related queries.
• Troubleshoot technical issues and escalate complex cases to relevant teams.
• Maintain a high level of customer satisfaction through clear and effective communication.
• Monitor support queues and ensure all requests are handled within defined SLAs.
• Collaborate with compliance product and technical tea...