Customer support administrator

Full-time Other-General

Job Title

Customer Support Administrator

Department

Operations

Location

Cape Town

Role Overview

The Customer Support Administrator is responsible for coordinating the resolution of customer-service tickets. This role involves managing enquiries, coordinating with internal and external teams, maintaining records, and resolving customer issues/queries in a timely and professional manner.

Key Responsibilities Promptly and professionally respond to customer enquiries via email, or telephone. Always ensure that the client queries are resolved within the specified service level. Constantly look for opportunities to improve our efficiency and effectiveness and propose changes to your supervisor. Build rapport with the customers that you support to aid in our customer retention strategy. Keep abreast of any new products or solutions within the Easy Pay environment as well as changes to existing services so that you are able to respond appropriately to ticket...