Location
barcelona, barcelona, Spain
Posted
July 27, 2026
Job Description
Experteer Overview
¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
As Customer Success Team Lead, you will guide a team of five specialists in the Tier 3 segment to improve Net Revenue Retention and prevent churn through proactive, data‑driven strategies. You will shape the CS motion, moving from reactive churn handling to scalable prevention and cross‑functional collaboration with Sales, Product, and Revenue Operations. The role combines leadership with hands‑on support to optimize processes and drive measurable retention impact. This is your chance to lead customer-centric improvements at scale in a fast‑growing SaaS company.
Compensaciones / Beneficios
• Lead and coach a team of 5 CS Specialists for Tier 3 accounts
• Drive a proactive churn-prevention CS motion using data signals
• Own NRR targets and continuously improve retention outcomes
• Monitor health signals (u...
¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
As Customer Success Team Lead, you will guide a team of five specialists in the Tier 3 segment to improve Net Revenue Retention and prevent churn through proactive, data‑driven strategies. You will shape the CS motion, moving from reactive churn handling to scalable prevention and cross‑functional collaboration with Sales, Product, and Revenue Operations. The role combines leadership with hands‑on support to optimize processes and drive measurable retention impact. This is your chance to lead customer-centric improvements at scale in a fast‑growing SaaS company.
Compensaciones / Beneficios
• Lead and coach a team of 5 CS Specialists for Tier 3 accounts
• Drive a proactive churn-prevention CS motion using data signals
• Own NRR targets and continuously improve retention outcomes
• Monitor health signals (u...