Job Description
Lunar Rails is a multi‑entity fintech operating trading, invoicing, and payments business lines across global markets. We have the foundations of a customer success and onboarding system in place: CRM, KYC, automation, and communication tooling. But the function needs someone to own it properly, assess what is working, and build it into something excellent.
Why this role exists
This is not a role where you are handed a task list. You come in, understand what exists, form a view on what good looks like, and drive the improvements yourself. You report directly to the Director of Operations.
We are not looking for someone to manage the tools we have. We are looking for someone who sees AI and automation as the primary lever for building a client experience that feels effortless, and has the hands‑on capability to build it that way from day one. We move at ludicrous speed and we expect this role to accelerate that, not keep up with it.