Customer Success & Support Specialist
Jack Studio Marketing Sdn Bhd
Full-time
Management & Operations
Location
port klang, selangor, Malaysia
Posted
July 08, 2026
Job Description
- Deliver friendly, professional, and prompt customer support across all communication channels.
- Resolve customer enquiries, complaints, and product-related issues with empathy and efficiency.
- Recommend the best solutions while creating opportunities to generate additional sales.
- Build long-term customer relationships through excellent service.
- Process orders, exchanges, refunds, and customer requests accurately.
- Coordinate closely with the warehouse and packing teams to ensure efficient order fulfillment.