CUSTOMER SUCCESS SPECIALIST [PPS2-001-05]

EQUE PTE. LTD.

Full-time Other-General
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Location
singapore, singapore, Singapore
Posted
June 28, 2026

Job Description

Key Responsibilities
  • Serve as the dedicated point of contact for clients, ensuring every interaction is met with professionalism, warmth, and genuine care
  • Build and sustain strong, long-term client relationships through consistent communication, proactive follow-ups, and meaningful check-ins
  • Deeply understand each client’s unique business needs and objectives, proposing tailored solutions that drive satisfaction and measurable results
  • Monitor client satisfaction levels closely and address concerns swiftly and effectively before they escalated into larger issues
  • Prepare compelling client proposals, performance reports, and presentations that support ongoing engagement and business retention
  • Collaborate closely with internal teams to ensure flawless delivery of client solutions, commitments, and agreed service standards
  • Collect and consolidate client feedback regularly to identify trends, surface improvement opp...