Job Description
Job Title: Customer Success Specialist Role: Customer Service Reports to: Usha Nair, Program Manager Compensation: Starts at ₹ 12LPA Schedule: 8AM to 5PM, Pacific Time (U.S).
Location: Fully Remote Position Description and Purpose: Are you someone with a background in customer service looking to break into technology?
This role at a fast-paced, boutique IT firm may be for you.
No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues.
We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.
You will function as the cheerleader of the TurnPoint Service Desk team including: organizing and running our short morning meeting where we assign out new tickets and discuss existing tickets, reviewing tickets to identify tickets needing escalation/attention (and any roadblocks), escalating VIP tickets, and just generally keepin...