Location
dubai, dubai, United-Arab-Emirates
Posted
July 02, 2026
Job Description
JOB SUMMARY
CNS is seeking a highly motivated and service-oriented Customer Success Specialist to join our team for a long-term digital transformation engagement with a major government entity in the UAE. This role will be instrumental in ensuring the delivery of a world-class digital experience by actively monitoring, analyzing and improving customer feedback channels across multiple digital platforms.
You will be part of a multidisciplinary team responsible for enhancing service quality, increasing customer satisfaction and supporting data-driven decision-making to shape future digital strategies.
DUTIES &IBILITIES
- Monitor and analyze feedback from multiple customer experience channels including:
- Web and mobile satisfaction tools
- Mystery shopper evaluations
- CRM feedback reports
- Survey platforms and user complaint portals
- Conduct daily analysis of feedback data to identify issues, trends ...