Location
Providence, RI, United States
Posted
July 11, 2026
Job Description
**Position:**
Customer Success Representative
**Job Description:**
We’re hiring **Cu** **omer Success Professionals** who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.
**Join us. When intelligence is trusted, innovation never stops.**
**What You'll Be Doing:**
+ Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
+ Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
+ Clearly understands all product offering, subscription and renewal licensing models...
Customer Success Representative
**Job Description:**
We’re hiring **Cu** **omer Success Professionals** who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.
**Join us. When intelligence is trusted, innovation never stops.**
**What You'll Be Doing:**
+ Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
+ Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
+ Clearly understands all product offering, subscription and renewal licensing models...