Customer Success Officer - Escalations - PERMANENT work from home, morning shift
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Full-time
Information and Record Clerks
Location
Manila, Metro Manila, Philippines
Posted
July 05, 2026
Job Description
Job Description
This is a remote position.
Role Title: Customer Success Officer (CSO)
Type: Full Time
Rate: 50k PHP
Role Overview
The Customer Success Officer is responsible for handling inbound and outbound customer interactions, ensuring a smooth customer experience from inquiry to resolution. This role also manages escalations—resolving complex issues, protecting the brand, and ensuring customer satisfaction while supporting revenue goals (e.g., payments and retention).
Key Responsibilities
1. Customer Support (Day-to-Day)