Location
toronto, on, Canada
Posted
July 16, 2026
Job Description
About The Role At Rootly, we are committed to helping our customers successfully utilize our services throughout their entire journey with us. We are seeking a dedicated and experienced Customer Success Manager to help us achieve our vision of empowering customers to be exceptionally successful. You will be instrumental in ensuring our customers achieve their goals and gain maximum value from our services and product as we continue to grow and scale our product and service offerings.
What You’ll Do
Guiding assigned customers through onboarding, configuration, and continuous product adoption.
Collaborating with our Sales team to create strategic customer engagement plans.
Cultivating relationships with key decision-makers and champions within your customer base, leading strategic discussions on account usage and opportunities.
Proactively engaging with customers to address any underutilization of our services.
Using product data and ...
What You’ll Do
Guiding assigned customers through onboarding, configuration, and continuous product adoption.
Collaborating with our Sales team to create strategic customer engagement plans.
Cultivating relationships with key decision-makers and champions within your customer base, leading strategic discussions on account usage and opportunities.
Proactively engaging with customers to address any underutilization of our services.
Using product data and ...