Customer Success Manager - Tech / SaaS

full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Job Description

Key Responsibilities 

• Provide proactive customer service and support to drive customer satisfaction. 

• Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process. 

• Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies. 

• Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques. 

• Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value. 

• Identify churn risks and implement proactive measures to address them, ensuring high levels of ret...