Job Description
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. This Customer Success Manager (CSM) will be aligned to the Enterprise Life Sciences (Pharma and Med Tech) customer segment, and is a versatile expert responsible for ensuring high‑value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
The CSM functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.
Key Responsibilities Customer Accountability and Value AlignmentServe as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
Apply the correct processes to address customer ne...