Customer Success Manager, SBG

Full-time Management & Operations

Customer Success Manager, SBG

We are looking for a Customer Success Manager (SBG) who will maintain and grow monthly recurring revenue for RingCentral's most valued customers. The role involves project management, building strong customer relationships, ensuring customer satisfaction, acting as a sales liaison, and partnering cross‑functionally with multiple teams.

Responsibilities

• Maintain and grow monthly recurring revenue for RingCentral's most valued customers.
• Project management – quarterback internal and external initiatives.
• Develop strong customer relationships and serve as RingCentral's trusted partner.
• Ensure customer satisfaction by addressing technical demands and acting as a sales liaison, including partners to better support premium RingCentral customers.
• Partner cross‑functionally with support, professional services, sales and marketing departments to create customer success that drives positive cust...