Location
remote, south africa, South-Africa
Posted
July 13, 2026
Job Description
Client Relationship Management
- Manage a portfolio of Programme Management clients, acting as the primary operational point of contact.
- Drive client success by ensuring high-quality service delivery and ongoing engagement.
- Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities.
Operational Excellence
- Monitor support tickets and escalations, ensuring timely resolution and clear communication.
- Identify trends in operational issues and address root causes to improve service quality.
- Raise risks proactively and implement mitigation strategies.
Project Delivery & Collaboration
- Support and project manage client initiatives, including platform migration projects.
- Collaborate with internal teams such as Engineering, Legal, Finance, Reconciliation, and Support to deliver client outcomes.