Customer Success Manager

ResultsCX

Full-time Business Operations Specialists
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Location
Pasig, Metro Manila, Philippines
Posted
July 16, 2026

Job Description

Customer Success Manager

Full Location: Pasig - PH

The Customer Success Manager has ownership of the customer success initiatives and be the advocate for a customer-first approach to business. The Customer Success (CS) Manager will ensure the long-term sustainability and profitability of the CS initiative, carefully watching each step of the customer journey to enable customer value-addition in any way they can and deliver the customers’ desired outcomes to the best of their ability. 

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

Existing Revenue Retention & Growth:

  • Lead efforts to retain and grow revenue within existing LOB’s, driving contract renewal and identifying expansion opportunities. Collaborate with the account Client Solutions Executive on identifying upsell and cross-sell opportunities.
  • Create value and relationships that not only ensure renewal, ...