Customer Success Manager

Voy

Full-time Business Operations Specialists
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Location
New Delhi, Delhi, India
Posted
July 20, 2026

Job Description

About Voy
Voy India, previously EarlyFit, is Indiaโ€™s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.
We arenโ€™t just a weight loss app; weโ€™re a clinical revolution.
Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the UK, Germany, Brazil and now India through evidence-based, science-led medical care.
What You'll Own ?
Own the end-to-end customer journey and experience.
Build strong relationships with customers through calls, chats, and WhatsApp.
Resolve concerns with speed, empathy, and ownership.
Drive customer engagement, retention, and satisfaction.
Collaborate with Sales, Operations, and Product to improve the customer experience.
Turn feedback into actionable insights...