Location
muntinlupa, metro manila, Philippines
Posted
July 01, 2026
Job Description
Responsibilities
- Lead onboarding for new customers, ensuring smooth implementation of digital platforms and content access.
- Conduct product training and best‑practice sessions for librarians, researchers, faculty, clinicians, or knowledge managers.
- Monitor account health, usage trends, and renewal risk indicators.
- Proactively address challenges and coordinate solutions to maximize customer satisfaction and retention.
- Analyze usage data, performance metrics, and customer feedback to demonstrate ROI.
- Prepare and deliver usage reports, reviews, and success plans tailored to customer objectives.
- Act as the voice of the customer internally, sharing insights with Product, Support, and Publisher Partners.
- Coordinate with publisher representatives when needed to resolve escalations or support strategic initiatives.
Qualifications
- Bachelor's Degree in Library Sciences, Bus...