Location
toronto, on, Canada
Posted
June 18, 2026
Job Description
Candidate Profile
You take pride in exceeding expectations. You uncover needs by listening closely. You love technology and serve as a trusted advisor. You are not afraid to convince someone to change their mind. You are excited to take on new challenges in a growing company. Second language fluency is an asset.
What You’ll Do
- Manage the customer life cycle for our mid‑size strategic customers.
- Be responsible for key metrics such as Customer Health, Retention, and Expansion.
- Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals.
- Engage as a mentor across the wider Customer Success team.
- Serve as a key voice of our customers to internal teams including Product, Sales, and Leadership, and partner with other internal teams to drive best‑in‑class customer experiences.
- Maintain impeccable records in our Customer Success software.