Job Description
We are seeking a Customer Success Manager (CSM) who is passionate about helping customers successfully implement and adopt technology. This role blends customer success, account management, implementation, and solutions consulting, serving as the primary point of contact throughout the customer lifecycle—from onboarding through ongoing partnership.
The ideal candidate is both technically curious and customer-focused, with the ability to understand business requirements, configure software solutions, guide customers through organizational change, and build trusted relationships with stakeholders at every level. This role requires someone who is comfortable working with modern SaaS platforms, AI-powered tools,APIs, and system integrations while helping customers maximize the value of the platform.
What you'll own:
- Own the customer onboarding experience from kickoff through successful implementation and go-live.
- Serve as the p...