Job Description
CUSTOMER SUCCESS MANAGER (SAAS SOLUTIONS)
Be the Partner Our Enterprise Clients Rely On
Palexy's platform turns a retailer's existing CCTV cameras into a live BI system - tracking traffic, conversion, staff performance, and customer behavior. Our clients aren't just using software; they're rethinking how they run their stores.
Recognized as one of the top 10 Indoor Mapping Analytics Vendors by CBInsights in 2021 & 2023, we have deployed our AI solutions to 100+ enterprise & mid-market retailers in APAC such as Central Retail, Skechers, Birkenstocks, Le Creuset, Armani, etc.
As a Customer Success Manager, you'll own a portfolio of enterprise clients - guiding them from initial onboarding to deep product adoption and long‑term growth. You'll be their most trusted advisor on data‑driven retail operations, and the internal voice that shapes our product roadmap.
Onboarding & Adoption
Guide clients to full platform adoption. Build str...