Customer Success Manager Leader

Full-time Gestión y operaciones

The CSM People Leader is responsible for the overall customer health score of Signature accounts and acts as the orchestrator of the Account Success team, bringing the right expert at the right time.

Key Responsibilities

• Lead, motivate, and develop a team focused on delivering a highly customized Signature experience to assigned customers
• Ensure the team successfully delivers the obligations and entitlements of the Signature offer, drives customer adoption of the Signature Success Plan and covered clouds, and delivers customer satisfaction and Customer Success Score per Account Success goals
• Foster executive relationships with covered customers and internally to drive the value of the Signature investment
• Support the team in building strong relationships with Account Executives and other Salesforce teams (Professional Services, Partners, etc.)

Key Functional Competencies

Primary Focus

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