Customer Success Manager: Lead & Scale ROI

Relay Commerce

Full-time Gestão e operações
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Location
lisboa, lisboa, Portugal
Posted
July 23, 2026

Job Description

Relay Commerce is seeking a Manager, Customer Success to lead the Relo product's CS function and mentor a small team while also managing a portfolio of merchants to ensure measurable value.

This player-coach role blends strategic thinking with hands-on customer engagement, building scalable processes, optimizing onboarding, adoption, and retention, and partnering with Product, Engineering, Sales, and Marketing.

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