Customer Success Manager

Full-time Business Operations Specialists

We are looking for a customer-focused Customer Success Manager to ensure clients achieve maximum value from our products and services. The ideal candidate will own the post-sales customer journey, drive product adoption, build strong client relationships, and improve customer retention. Willingness to work in US/UK shifts is preferred.

Responsibilities

• Manage customer onboarding and ensure a smooth transition from the Sales team.
• Build and maintain strong relationships with customers as their primary point of contact.
• Drive product adoption through training, regular check-ins, and business reviews.
• Monitor customer health, address concerns proactively, and minimize churn.
• Collaborate with Sales, Product, and Support teams to resolve customer issues.
• Manage renewals and identify upsell and cross-sell opportunities.
• Maintain customer records in CRM and track key customer success metrics.
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