Customer Success Manager

Full-time Sales

We’re Hiring: Customer Success Manager (KPI-Driven Role) Location: Bangalore | Hyderabad | Mumbai Experience: 4–8 Years Accounts: 1 Large Enterprise 2 Small/Mid Customers Are you a strategic account manager who thrives on growth, expansion, and measurable impact. We’re looking for a Customer Success Manager who can drive revenue growth, product adoption, and long-term customer value across enterprise and mid-market accounts. Role Objective Drive account growth, product adoption, and revenue expansion through structured account mining and farming strategies. Ensure seamless implementation and scaling of Berri Suites within assigned customers. Key Performance Indicators (KPIs) 1️⃣ Revenue Growth & Account Expansion (30%) Achieve defined QoQ revenue growth Identify & close expansion opportunities each quarter Increase wallet share within enterprise accounts 2️⃣ Product Adoption & Usage (25%) Drive 80% product utilization Increase active users across Berri Suites Expand usage into ne...