Customer Success Manager

RELX

Full-time Business Operations Specialists
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Location
Indonesia, Indonesia, Indonesia
Posted
June 23, 2026

Job Description

About the Role


 

Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios.

The focus is on customer retention, renewal growth and identifying any upsell/cross selling opportunities with the support of trainer, implementation, and consultant functions.

Responsibilities

  • Developing new relationships and being a trusted advisor to clients. Facilitating product development and identify requirements in relation to organizations’ ambition - navigate customer queries with relevant internal stakeholders.
  • Driving customer retention, satisfaction & success. Delivering tailored value stories (value reinforcement) - Demonstrating product/services ROI.
  • Supporting renewals with Sales team by identifying value story, customer needs and advocates for Elsevier...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      June 23, 2026
    • Application Deadline
      August 02, 2026