Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Join Nymi as a Customer Success Manager focusing on customer experience and technical enablement. Lead a remote team while enhancing post-sale support and training for enterprise clients.
In this player/coach leadership role, you'll oversee a team of three to four technical specialists. Your responsibilities include complex customer interactions, break/fix support, and ensuring customer satisfaction post-deployment. Collaborating closely with various internal teams, you will drive improvements in technical support processes and analyze customer feedback to enhance product offerings.
Key Responsibilities:
• Lead daily support operations, ensuring SLA adherence
• Act as an escalation point for technical issues
• Direct a remote team of technical contributors
• Drive improvements in Time to Resolution and First Contact Resolution
• Engage with customers for escalations and training delivery
Requirements:
• 5+ years in customer-facing technical roles
• 2+ year...
In this player/coach leadership role, you'll oversee a team of three to four technical specialists. Your responsibilities include complex customer interactions, break/fix support, and ensuring customer satisfaction post-deployment. Collaborating closely with various internal teams, you will drive improvements in technical support processes and analyze customer feedback to enhance product offerings.
Key Responsibilities:
• Lead daily support operations, ensuring SLA adherence
• Act as an escalation point for technical issues
• Direct a remote team of technical contributors
• Drive improvements in Time to Resolution and First Contact Resolution
• Engage with customers for escalations and training delivery
Requirements:
• 5+ years in customer-facing technical roles
• 2+ year...