Location
Boston, MA, United States
Posted
July 18, 2026
Job Description
**Job Requisition ID #**
26WD99838
**Position Overview**
We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.
Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring adoption of FormaCloud.This is a strategic role at scale, combining data-driven insights, proactive engagement, and targeted relationship management to maximize impact across a broad portfolio.
**Responsibilities**
+ **Strategic Customer Partnership:**
+ Develop a deep understanding of customer goals, priorities, and success criteria
+ Create and execute success plans aligned to customer business outcomes
26WD99838
**Position Overview**
We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.
Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring adoption of FormaCloud.This is a strategic role at scale, combining data-driven insights, proactive engagement, and targeted relationship management to maximize impact across a broad portfolio.
**Responsibilities**
+ **Strategic Customer Partnership:**
+ Develop a deep understanding of customer goals, priorities, and success criteria
+ Create and execute success plans aligned to customer business outcomes