Location
esteio, rio grande do sul, Brazil
Posted
July 19, 2026
Job Description
Responsibilities
- Be the strategic focal point for the assigned portfolio, ensuring active engagement, smooth processes and continuous delivery of value
- Conduct onboardings, training sessions and regular follow-ups with a focus on retention and expansion
- Lead technical implementation projects, coordinating with internal teams and ensuring deadlines and quality
- Identify upsell and renewal opportunities and flag churn risks based on data, active listening and success metrics
- Work with indicators such as NPS, CSAT, CES and Health Score, proposing actions for continuous improvement
- Act as a partner to the client in solving problems with a consultative, agile and delivery-oriented approach
Requirements
- Minimum of 2 years’ experience as a CSM (or similar role), preferably in SaaS or technology companies
- Proven experience managing mid- or high-touch portfolios, ensuring retention, ...