Location
amer, cataluña, Spain
Posted
July 16, 2026
Job Description
About the Role
You own the post‑sale lifecycle for our biggest accounts. 18‑account book averaging $170K ARR. The bar is quarterly QBRs run from real data (not slides), 12‑week onboarding plans, and a net retention target of 118%.
What you'll do
- Own renewal and expansion across 18 strategic accounts
- Lead quarterly business reviews, with every QBR including a live A/B‑test result and one new capability
- Partner with the SE on every renewal‑blocking technical issue
- Identify expansion opportunities such as signage, agentic shopping, and rights API across the book
What you'll need
- 5+ years of CS experience at a SaaS company selling into ecommerce, martech, or retail tech
- Track record carrying a $2M+ ARR book at 110%+ NRR
- Comfortable interacting with C‑suite and VP‑level executives
- Will‑tear‑up‑the‑slide‑deck‑and‑show‑the‑dashboard energy