Customer Success Manager

Full-time Other-General

We are seeking a Customer Success Manager to build strong relationships with top performing merchants and ensure delivery of best‑in‑class customer management to merchants in this sector. Don’t miss out on this exciting job opportunity located in Johannesburg, Gauteng .

Job Summary:

This hands‑on role focuses on building strong relationships with top‑performing merchants in retail and hospitality, driving customer success, and supporting business development.

Job Responsibilities:

• Manage partner accounts and nurture merchant relationships to maximize DCC opportunities.
• Monitor performance, deliver tailored MIS reporting, and conduct regular business reviews.
• Act as first point of contact for key merchants and partners.
• Provide training, compliance support, and assist with marketing/promotional activities.
• Collaborate with partners to innovate and expand product offerings.
• Travel re...