Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
Role Summary
The Customer Success Manager (CSM) owns business & security outcomes, credit consumption health, and renewal and expansion readiness for a portfolio of enterprise customers. The CSM acts as the customer’s security advisor and post-sales orchestrator, coordinating across Sales, CSTA, CSA, CSE, Support, Professional Services, and Partners. The role is accountable for turning purchased credits into measurable security outcomes through a clear Security Account Success Plan (ASP), defined burn curve, and consistent executive engagement cadence.
Key Responsibilities
Own the Security Account Success Plan (ASP) and Burn Curve- Co-create a 90-day and 12-month Success Plan with customer executive sponsors, aligned to business objectives, security goals, prioritized workloads, and a monthly credit burn plan
- Track planned vs. actual consumption and outcomes; trigger corrective plays when variance exceeds defined th...