Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 15, 2026
Job Description
Junior Customer Success Manager – B2B SaaS (Banking & Fintech)
Location
UAE (Dubai / Abu Dhabi) – Hybrid / Onsite
Experience
1–3 years in Customer Success, Account Management, or B2B Client-Facing roles (Banking / Fintech / SaaS experience preferred)
Role Overview
We are seeking a proactive and customer-focused Junior Customer Success Manager to support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the UAE market.
Key Responsibilities
- Support onboarding of new B2B customers, ensuring smooth implementation and early
- Act as a primary point of contact for assigned accounts during post-sales lifecycle.
- Assist customers in understanding product features, workflows, and best practices.
- Track onboarding milestones and ensure timely go-lives.
Customer Success & Retention
- Monitor customer usage, health scores, and enga...