Customer Success Manager, Creative Projects

Full-time Management & Operations

We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth.

You will lead the full lifecycle of multi-channel digital advertising campaigns — from scoping and production through delivery, optimization, and ongoing account development. Acting as both an operational driver and a strategic advisor, you will ensure flawless creative execution while helping customers unlock the full value of Smartly’s platform.

Beyond project delivery, you will partner closely with clients and internal teams to align on objectives, manage scope and budgets, resolve challenges proactively, and ensure consistently high-quality outcomes. You will collaborate cross-functionally to anticipate client needs, recommend scalable solutions, and maintain transparency acro...